Cyber Incident Response Retainer

When a cyber incident happens, every minute matters. A Cyber Incident Response Retainer gives your organisation immediate access to experienced incident response specialists who can help contain threats, reduce business disruption, and guide recovery with confidence.

Available for organisations across North America, EMEA and APAC.

Searching for help after an attack has already begun

Many organisations search for incident response support only after an attack has disrupted operations. By then, valuable time has already been lost identifying providers, defining scope, and establishing communication. Every hour spent on procurement is an hour the attacker has to move further through your environment, and evidence that could support investigation and recovery may already be at risk.

An established relationship before you need it

A Cyber Incident Response Retainer provides an established relationship, defined response procedures, and direct access to experienced specialists when rapid action is required. Your organisation benefits from pre-agreed activation procedures, a team that already understands your environment, and the confidence that comes from knowing expert support is immediately available.

Priority Incident Response

Rapid access to incident response professionals when a security event requires immediate investigation.

Digital Forensics Support

Identify the scope of an incident, preserve evidence, and support informed recovery decisions.

Malware & Ransomware Guidance

Specialist assistance for containment, investigation, and recovery following malware or ransomware incidents.

Executive Advisory

Clear guidance for leadership teams throughout incident response and decision-making.

Communication Support

Support internal coordination and stakeholder communications during critical incidents.

Post-Incident Review

Identify lessons learned and strengthen future resilience through actionable recommendations.

Retainer Agreement

Define scope, activation procedures, response timelines, and communication channels before any incident occurs.

Preparation Session

Familiarise the response team with your environment, key contacts, critical systems, and existing security controls.

Incident Activation

Activate the retainer through agreed channels. Immediate triage, containment, and investigation begin without delay.

Recovery & Review

Restore operations, complete forensic analysis, and deliver a post-incident review with improvement recommendations.

Regulated Industries

Support organisations operating under strict regulatory and compliance obligations, where incident response documentation and notification timelines are critical.

Enterprise Businesses

Help large organisations coordinate effective response across complex environments, multiple business units, and diverse technology estates.

Growing Companies

Provide experienced incident response capability without maintaining a dedicated internal team, giving growing organisations access to expertise that scales with their needs.

Why preparation changes the outcome

Organisations with an established incident response plan typically make decisions faster, coordinate stakeholders more effectively, and reduce operational disruption. When the response team already understands your environment and the procedures are already defined, the focus shifts immediately to containment and recovery rather than introductions and scoping.

The difference between a managed incident and a prolonged crisis often comes down to the decisions made in the first few hours — and those decisions are made better when the right people are already in place.

Measured guidance when critical decisions must be made quickly. We provide clear options, structured analysis, and direct recommendations so leadership can act with confidence rather than uncertainty.

Every recommendation is supported by structured analysis and recognised methodologies. Forensic integrity is maintained throughout, ensuring findings are defensible and evidence is preserved.

Protect operations while supporting recovery priorities. We work alongside your internal teams to minimise disruption and help the organisation return to normal operations as quickly as possible.

Every engagement helps strengthen future preparedness. Post-incident reviews translate experience into practical improvements that reduce the likelihood and impact of future incidents.

Independent Incident Response Expertise

Experienced specialists providing objective guidance throughout every stage of an incident. We hold no vendor agreements and carry no product targets — our only obligation is to your organisation. Senior advisors remain on the engagement from activation through post-incident review, providing continuity and accountability when it matters most.

Support across North America, EMEA, and APAC

Incident response capability available across major regions, with experience navigating regional regulatory requirements and multi-jurisdiction incidents.

Clear reporting for every stakeholder

Structured communication for technical teams, leadership, and board-level stakeholders throughout the incident lifecycle and post-incident review.