Key Phases of Crisis Management

1. Readiness
   • Establish a well-prepared, multifunctional team ready to handle all aspects of a cyber incident.
   • Conduct crisis simulations and war-gaming to understand potential scenarios and responses.
2. Response
   • A coordinated response can contain an incident and prevent it from escalating into a crisis.
   • Effective communication across all channels is vital to reassure stakeholders during an incident.
3. Recovery
   • After an incident, steps must be taken to restore normal operations and assess the management of the incident.
   • Post-event evaluations help identify lessons learned and improve future responses.

Incident Response Lifecycle

The lifecycle follows predictable stages, emphasizing the need for ongoing monitoring and stakeholder confidence throughout the process. Key elements include:

• Monitoring: Continuous oversight to detect incidents early.
• Incident Containment: Addressing stakeholder concerns proactively to maintain trust.
• Crisis Communications: Managing communications with customers, partners, regulators, and the public during an incident.